About this policy
This Privacy Policy explains how Luxmy Lab collects, uses, stores and shares personal information when you use our website, communicate with us or place an order.
Information we collect
Depending on how you interact with Luxmy Lab, we may collect:
- Name, email address and phone number.
- Delivery address, landmark, city, state and PIN code.
- Order information, products purchased, quantities and order status.
- Names, text or other information submitted for personalisation.
- Messages, support enquiries, complaints and grievance correspondence.
- Payment-related transaction references or payment status where a payment service provider is used.
- Basic technical or request information generated by website, server or hosting infrastructure.
How we use information
Personal information may be used to:
- Create, process and fulfil orders.
- Produce personalised products.
- Arrange shipping and delivery.
- Provide order tracking.
- Communicate about an order or enquiry.
- Handle cancellations, returns, refunds and grievances.
- Protect the website, investigate misuse and reduce fraud.
- Maintain records required for business, accounting, taxation or legal purposes.
- Maintain and improve our services and website operations.
Processing and consent
We process personal information for the purposes for which it is provided, with consent where required, and where otherwise permitted or required under applicable law.
We aim to collect only information reasonably required for the relevant purpose.
Sharing information
We do not sell customer personal information.
Information may be shared where reasonably necessary with service providers such as:
- Shipping and courier partners.
- Payment service providers.
- Website, cloud, database and infrastructure providers.
- Professional advisers where reasonably necessary.
- Government, regulatory, judicial or law-enforcement authorities where required or permitted by law.
Service providers should receive only the information reasonably necessary to perform their relevant function.
Payment information
Where online payment services are enabled, payment processing may be handled by a third-party payment service provider.
Luxmy Lab may receive information such as a payment reference, amount and payment status required to manage the order.
Full card or banking credentials handled directly by a payment provider are not intended to be stored by Luxmy Lab.
Cart and browser storage
The website may use essential browser storage to remember functionality such as items in your shopping cart.
Additional technologies may be described here if website functionality changes in the future.
Data security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, loss or disclosure.
No internet-based system can guarantee absolute security, but we aim to reduce risk through appropriate safeguards and access controls.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilment of orders, customer support, accounting, taxation, dispute resolution, fraud prevention and legal obligations.
Some records may need to be retained for longer where applicable law requires or permits it.
Your information and requests
Subject to applicable law, you may contact us to ask about personal information relating to you or request correction, completion, updating or erasure where applicable.
Where processing relies on consent, you may also request withdrawal of that consent, subject to processing or retention that remains necessary or permitted under law.
We may need to verify your identity before acting on a request.
Children
Luxmy Lab is a general retail website and does not intentionally seek unnecessary personal information from children.
If you are under 18, please use the website and place an order with the involvement of a parent or lawful guardian.
Service providers outside India
Some technology or service providers may process information in different locations.
Where personal information is processed outside India, we will handle such arrangements subject to applicable legal requirements and restrictions.
Privacy questions and grievances
For questions about personal information or a privacy-related grievance, contact:
Changes to this policy
We may update this Privacy Policy when our services, technology or legal requirements change.
The current version and its updated date will be available on this page.